Disaster Recovery History - Progress Details - Recovery Procedure
If you have all ready been through the recovery process OR
You became a customer after May 29th you may log in from this
Login Button >>>>>>
You may see Historical Campaigns in your Campaign List
These are NON-FUNCTIONING Campaigns to be used for creating
rehash phone lists from campaigns you ran prior to our server
Please don't attempt to run Historical Campaigns
Please use campaigns created for you during the disaster
You will receive a pop-up dialogue when accessing Historical
Our goal is to ensure that
all accounts are restored to full working status as quickly as
possible. Reviewing the information below will help you
understand what occurred along with what has been accomplished.
Please take a few minutes to review this information. Completing
the short form below will further assist us in restoring
your system to it's original state as quickly as possible.
All systems have been restored with the exception of Caller ID's
and Campaigns. We are in the process of going through all
accounts adding Caller ID's and creating campaigns.
- Please DO NOT create or attempt to
create your own campaigns. This typically leads to us
spending more time checking and correcting campaigns that
may not be setup correctly. Audios must be placed in
specific areas of the campaigns. DNC call assignment
must be setup correctly. Instant Transfer needs to be
installed to properly connect with your account at 800Link.
- Please complete the form below,
allowing us to restore your service as quickly as possible.
You will receive a confirmation email when submitting the
form. We will also email you when your campaign(s) have been
- Please only call in for support as it
relates to getting your service restored. We will be using
ALL resources in our customer support, Internet Technologies
and engineering departments to restore campaigns, caller
ID's and Instant Transfer within each account. We want to
hear from you as needed, however want to ensure that we
spend our time wisely so we can effectively communicate
getting all service restored as efficiently as possible.
Notification History and Progress Reporting
||NOTICE SENT OUT AT AT 4:10
AM Mountain Time on Friday May 27th 2016
Subject: Urgent Notice From Dialer Central - Dale Finney
At 2:00AM EST, our main US data
center suffered a significant failure due to fire. As a
result, servers which contain account information
Dialer Central platform will be offline Friday (Today).
It is possible some systems could be restored as
early as 12PM today. Engineering
will continue working around the clock and through
the weekend until all systems are fully restored.
In accordance with our disaster
recovery plan, Dialer Central DOES have
updated backups of all information however, each
segment must be manually extracted and added to the
Your account and your sub
accounts will also be effected and we suggest if
your clients plan on using the system today or this
weekend that you also contact them ASAP to inform
them of this outage.
I fully understand the issues this
could cause for you and we deeply apologize.
Please contact us anytime for updates or
for any questions. Service will be restored as quickly as
Sunday May 29th 2016
As you may know, our primary US data center suffered a failure
from a fire on Friday.
Our amazing engineering department has successfully restored
100% all services and accounts to our backup systems.
Unfortunately, in some cases your users and campaigns will need
to be recreated. Lists and caller IDs may also have to be
re-uploaded or re-assigned.
Please see below for further details.
Ringless Voicemail Drops – Campaigns and Lists
Campaigns have been recovered to your account. However, your
existing loaded lists might not be named with their original
name and may no longer be assigned to your campaigns. You will
need to re-assign the lists to your campaign(s).
IVR/Press ONE Transfer Accounts Campaigns & List
For IVR campaigns, all new campaigns and caller ID's will be
created. WE ARE DOING THIS FOR YOU AS NOTED ABOVE. However your
data-lists and audio files have been recovered to your account.
Your existing loaded phone lists might not be named as
originally named, so you may be required re-upload them if you
are not able to identify them. The system restore did not retain
the original file name.
Passwords, Users and Sub Accounts
If you have multiple users, you will need to check your users.
Any user that does not appear will need to be recreated.
All schedules for RVM and IVR have been restored but you will
need to check over your campaigns, assign a schedule and start
Your reports will be recovered to your restored account for IVR
tomorrow (Monday May 29th.) RVM reporting has already been
Please log in to your account and review your data, campaigns,
users, etc. as some items will require you to re-upload,
re-assign or re-build. As noted above, we will be assisting all
customers with this process.
Campaign Restore Request Form
DialerCentral.com (A division of
Network Marketing Service Inc.)
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